Refund policy.
Subscriptions can be canceled for future renewal. Refund requests are reviewed according to the circumstances below and any rights required by applicable law.
Last updated August 26, 2026
Canceling a subscription
You can cancel a paid subscription through the billing portal. Cancellation stops the next renewal, while paid access continues until the end of the current billing period unless a refund or chargeback changes the plan sooner.
Billing mistakes
Report duplicate charges, an incorrect amount, or a charge that you do not recognize as soon as possible. Include enough transaction information for the billing record to be located, but never send complete payment-card details.
Refund review
Fees are generally non-refundable after a billing period begins, except where required by law or where a confirmed billing or service failure justifies a refund. Approved refunds are returned through the original payment method and may take additional processing time.
Effect of a refund
When a subscription is refunded or charged back, paid-plan access may end immediately. Existing files remain downloadable for a short grace period before normal Free-plan retention applies.